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In today’s digital world, reviews are your reputation.
They influence local rankings, affect buyer decisions, and reflect your customer experience. A strong review profile builds trust before your first conversation. A weak one? It can cost you the sale—before you even know it.
Here’s why reviews are non-negotiable:
✅ 93% of consumers read online reviews before making a purchase
✅ 84% trust reviews as much as a personal recommendation
✅ Google uses reviews as a key local SEO ranking factor
✅ Negative reviews can reduce conversions by up to 70%
The good news? With the right strategy, you can turn your reviews into a competitive advantage.
We help you collect more authentic reviews from happy customers—without being pushy. Whether it’s via email, SMS, or post-purchase follow-ups, we guide your team through a review request flow that actually gets results.
From Google and Facebook to Yelp and industry-specific directories, we track every review in real-time and alert you to new feedback—positive or negative. Need help responding? We provide tone-appropriate, brand-safe reply templates (or we’ll craft responses for you).
Each month, you’ll get a detailed report showing:
Review quantity and rating trends
Review sources and locations
Customer sentiment
Suggestions to improve public perception and user experience
Bad review? Don’t panic—we help you handle it with professionalism and grace. We’ll assist in conflict resolution, response strategy, and removal requests (when appropriate), all while protecting your brand’s integrity.
Once you have taken active steps to improve your SEO ranking through onsite optimization, citations and backlinks, and customer reviews, it will be time to measure your results. When it comes to SEO metrics, there are three important things to stay on top of:
Ranking: Your ranking is where your company appears on a Google search results page. Each Google search you conduct is based on your location and your previous browsing history, so in order to keep track of your rank from an objective perspective, we use a proprietary ranking tool to show you your current ranking.
Traffic: The better you rank; the more traffic will be driven to your site. We recommend that our clients collect traffic data monthly in order to watch your traffic grow over time. It is best practice to do both short-term and long-term comparisons. For short-term comparisons, compare the current month’s traffic to the previous month’s traffic. For long-term comparisons, compare the current month’s traffic to the same month from the previous year. That way, you will be able to view growth over time. This is particularly important for seasonal businesses.
Leads: Finally, track the leads that are coming in through your website. Webform submissions can easily translate into paying customers. This is how we calculate the return on your SEO investment.
If, at any point, these metrics are moving in an unfavorable direction, we will adjust your SEO plan in order to get you back on track.
We monitor and manage reviews across major platforms like Google, Facebook, Yelp, TripAdvisor, and industry-specific directories (e.g., Healthgrades, Avvo, Angi, etc.).
Yes! We’ll help you implement automated review request systems via email, SMS, or checkout prompts to encourage more happy customers to leave feedback—and guide your team on timing and messaging.
We can! If you’d like us to handle responses directly, we offer professional, brand-safe response writing as an add-on. Alternatively, we provide templates and suggestions so your team can reply confidently.
We’ll guide you through the process of reporting and requesting removal where possible. While not every negative review can be deleted, we help you respond strategically to minimize its impact.
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